Question 1

What are your delivery options and how long do they take?

Accepted Answer

We only deliver by courier and this usually takes 3 to 5 days from receipt of the order.

Question 2

How much does your delivery cost?

Accepted Answer

For small to medium packages, the cost is a flat rate of 80 LE for deliveries in Cairo
 
For large and extra large packages additional charges will apply depending on the size of the order
 
Items that are fragile will also cost more to ship.
 
For delivery outside Cairo, there are different rates. Please contact us to find out.
We do not delivery outside Egypt.

Question 3

Do you deliver outside of Cairo?

Accepted Answer

Yes. Our courier charges different rates depending on the distance. Please contact us to find out the rate for your location.
 
We do not delivery outside Egypt.

Question 4

What is your return policy?

Accepted Answer

We can only accept returns if you send them back immediately with the courier.

Question 5

Why is your return policy so strict?

Accepted Answer

If the item is not sold, we need to get it back on the racks as soon as possible.
 
We are a thrift shop and the items we sell rotate very quickly through the shop so that we can always offer new pieces.  If something spends days off the rack, then the chances of selling it are much reduced. This would not be fair to the owner of these items.

Question 6

Why aren't there different sizes available?

Accepted Answer

We are a thrift shop and therefore we usually just have unique individual items.

Question 7

Why do the items in your store disappear so fast?

Accepted Answer

We have both a real shop in Degla and the online shop and we only have one piece of each design on our Clothes Rack. So when an item is sold at the shop, it is removed as soon as possible from the online shop.
Also,  the items go quickly!

Frequently Asked Questions