Question 1

What are your delivery options and how long do they take?

Answer

We have two delivery options. 1- Courier: This will take 3 to five days, on average 2- Store pick up: Your will receive a confirmation email as soon as your order is ready and we will reserve your order for 24 hours from sending the email.

Question 2

How much does your delivery cost?

Answer

For small to medium packages, the cost is a flat rate of 30 LE for deliveries in Cairo For large and extra large packages additional charges will apply depending on the size of the order Items that are fragile will also cost more to ship. For delivery outside Cairo, there are different rates. Please contact us to find out. We do not delivery outside Egypt.

Question 3

What is your return policy?

Answer

We have a very strict return policy and can only take back items within 24 hours of delivery.

Question 4

Why is your return policy so strict?

Answer

If the item is not sold, we need to get it back on the racks as soon as possible. We are a thrift shop and the items we sell rotate very quickly through the shop so that we can always offer new pieces. If something spends days off the rack, then the chances of selling it are much reduced. This would not be fair to the owner of these items.

Question 5

Do you deliver outside of Cairo?

Answer

Yes. Our courier charges different rates depending on the distance. Please contact us to find out the rate for your location. We do not delivery outside Egypt.

Question 6

Why aren't there different sizes available?

Answer

We are a thrift shop and therefore we usually just have unique individual items.

Question 7

Is it safe to shop from a thrift shop with Covid 19?

Answer

We make shopping at THE SPACE as safe as possible. At the shop, we follow strict safety precautions that you can read about here. We also have a three day quarantine system for all the clothes that have just arrived and all the clothes that are tried on in the shop. Finally we only take freshly laundered pieces, even if they are new.

Question 8

Who pays for returns?

Answer

You pay for returns. This is why we recommend that you visit our shop when buying clothes. We have a well sanitized dressing room and you can try on as much as you please. All clothing on our racks have been quarantined for three days.

Question 9

Why do I have to pay for returns?

Answer

Most customers try on many items, but only end up buying one or two. If we paid for returns, we would be encouraging customers to order as much as they want and this could leave us with empty racks at the shop. Also, with our clothing quarantine system, this means that these items would be off the rack for around 5 days!! This is why we strongly recommend that customers who want to buy clothes, come to the shop.

Question 10

Why do the items in your store disappear so fast?

Answer

We have both a real shop in Degla and the online shop and we only have one piece of each design on our Clothes Rack. So the items go quickly!

Frequently Asked Questions