Frequently Asked Questions
What are your delivery options and how long do they take?
We have two delivery options.
How much does your delivery cost?
For small to medium packages, the cost is a flat rate of 30 LE for deliveries in Cairo
What is your return policy?
We have a very strict return policy and can only take back items within 24 hours of delivery.
Why is your return policy so strict?
If the item is not sold, we need to get it back on the racks as soon as possible.
Do you deliver outside of Cairo?
Yes. Our courier charges different rates depending on the distance. Please contact us to find out the rate for your location.
Why aren't there different sizes available?
We are a thrift shop and therefore we usually just have unique individual items.
Is it safe to shop from a thrift shop with Covid 19?
We make shopping at THE SPACE as safe as possible.
Who pays for returns?
You pay for returns. This is why we recommend that you visit our shop when buying clothes. We have a well sanitized dressing room and you can try on as much as you please.
Why do I have to pay for returns?
Most customers try on many items, but only end up buying one or two. If we paid for returns, we would be encouraging customers to order as much as they want and this could leave us with empty racks at the shop. Also, with our clothing quarantine system, this means that these items would be off the rack for around 5 days!!
Why do the items in your store disappear so fast?
We have both a real shop in Degla and the online shop and we only have one piece of each design on our Clothes Rack. So the items go quickly!